It is not necessary to accept cookies to visit our website. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions.
What are Cookies?
Cookies and flash cookies are small files that are saved on your data carrier which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. There are two different kinds of cookies: session cookies, which are deleted the moment you quit your browser; and temporary/permanent cookies, which are stored on your data carrier for a longer period of time or, in some cases, permanently. Cookies help us to tailor our website to suit you and to reflect your tastes and your browsing habits. They also allow us to save any information you have entered so you don’t have to enter it all again the next time you visit.
What kind of cookies do ROVE use?
Most of the cookies we use are session cookies which are deleted at the end of your browser session. We use these to allow you to use our shopping basket function across more than page of our site, for example. We do use some cookies that remain on your computer after you have quit your browser. This kind of cookie enables our system to recognise that you’ve visited our website before and to remember which settings and products you preferred. These temporary/permanent cookies have a lifespan of around one month to ten years, after which they will be automatically deleted. These cookies allow us to collect and analyse data to come up with strategies to improve our website. This makes our website easier for our customers to use and helps us to provide you with personal recommendation of products you may like. Our aim is to offer you a fun, easy shopping experience on a website that is tailored to your tastes.
What kind of information is stored in cookies?
The cookies used by ROVE are never used to store any personal information. Therefore our cookies cannot be traced back to an individual user. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and cannot be used to identify the user or access any personal information, such as your name or IP address. The anonymised information we receive from the cookies allows us to assess which pages of our site are visited the most and see which products were most popular etc.
What is on-site targeting?
The ROVE website gathers information that could be useful in tailoring our adverts and online offer to our customers. This information is not used to identify you as a user; it is solely used for the optimization of our website. Information collected by our cookies is not stored with our customer’s personal information or order information, it is only used to provide our users with adverts and/or notification of offers and services that are suited to their individual tastes, using click stream analysis (e.g. adverts for reduced trainers if a customer has been browsing our sports shoe selection). Our goal is to provide you with a shopping experience suited to your tastes and shopping preferences.
Our website uses retargeting, which allows us to make our online offer more interesting for you. Retargeting technology means we can advertise recently viewed and related products on our partners’ websites, meaning our adverts, even on other companies’ sites, are relevant to what you would like to see. We do this by analyzing user behavior from data collected by our cookies. Even this kind of information is anonymous, with no personal information being stored and no user profiles.
ROVE may collect indirect information about you, such as your behavior during your visit to our website, time of visit and the device the website is visited, this information is collected through logs. You must register before placing an order. When you register, we provide a link to the terms and conditions of Rove. To close your account with us, please send an email to firstname.lastname@example.org.
To receive the ROVE newsletter, you must give consent to us using a subscription with your email address. During your first purchase, it is also possible to sign up for the newsletter. We offer you at all times the ability to unsubscribe from our email services. Every newsletter that is sent, has an unsubscribe link. Do you still have questions about our news service or wish to be manually removed from the ROVE email list? Please send an email to: email@example.com.
CHANGE PERSONAL DETAILS
To change your personal details, please log in with your ROVE account. The account logom button is located at the top of the website. After logging in, your account will appear allowing you to change your personal information. Only you can change your personal information. Do you need help? Please contact us by email, firstname.lastname@example.org.
ROVE implemented a variety of security measures to ensure the security of your personal information. A secure network to protect your personal information, but also an SSL security certificate. We take reasonable steps to ensure that third party business partners to whom we may transfer data ensure sufficient protection of that personal information. All sensitive / credit information entered by you via credit card, paypal or other banking services is encrypted before it is sent to us to protect the information from unauthorized use. Only if you are the rightful owner, your credit card can be used to make a payment. We take all possible measures to ensure that business partners who receive information from us, allowing adequate protection of your data.
QUESTIONS OR COMPAINTS
For more information about payment, shipping and returns of products, please visit the service section of our website. For more information about our policy, please send us an email to email@example.com. Would you like to speak to an agent? Please call: 030 267 6960 on weekdays from 09:00 to 17:00.