Returns

As a consumer you are entitled to revocation if you order an item from the website. Within this period you have the opportunity to test the item shortly, as for example, you might do during a purchase in the showroom. The conditions for the right of withdrawal are as follows:

If you don’t like the item, you have 14 days to cancel the order yet and return the item. You can exchange the item or get a refunded of your money. Please contact us by email and clearly state whether you want to exchange the item or get a refund of your money. If you want to exchange the item, we would like to know which item you wish to receive in return.

Return Process

Not satisfied with your purchase? You are entitled to receive after 14 days of your article, to return the item. You will receive the purchase price refunded including administrative costs. Before you fill in the contact form. Please note, you must meet the requirements. After we return the article received in good condition, you will receive within 14 days of the purchase amount plus administrative fees on your bank account.

The article is not in the expected state received and want to exchange it? Go to the “Exchange” below.

Purchase Amount

You have the item returned under the right of withdrawal and you want to get refunded the purchase price. Once we have received the article and the article is verified in the warehouse, we will refund the amount. Of course we are waiting to return to the article is received, you will receive the amount within 14 days on your account.

You will receive the purchase price and the administrative costs return, including postage paid to get the item (s) delivered to site. PAY ATTENTION! Only the amount of a standard delivery will be reimbursed.

Pay attention! If you have paid by credit card, the amount is also refunded to the credit card. Online you can see debit an credit entries on your credit card.

Exchange

Exchange purchased items from ROVE? This is of course possible. Fees may be applicable.

Exchange of an item is as follows:

Step 1 – Register Item

You register the item as a return and indicate which item(s) you wish to receive.

Step 2 – Return the Item

You send the item back stating your order number. The return costs are your responsibility.

Step 3 – Verify Item

When we receive the item we check that it meets the conditions of the right of withdrawal.

Step 4 – If necessary, pay the exceeding amount

Once approved, we introduce a new order and you will be informed within two business days of the payment amount to. We will e-mail instructions to pay. Once your payment is received, the order is prepared.

If the desired product is in stock, it will be sent immediately. You will also receive a Track & Trace number to track your item (s) for delivery.

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